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FAQ
Eligible items may be returned within 30 days of delivery with proof of purchase.
Items must be unused, unworn, and returned in their original condition and packaging.
Please note that sale items, clearance items, customized pieces, engraved collections, and earrings are not eligible for return or exchange.
Yes. TAOVIA offers complimentary standard shipping on orders of $99 or more.
For orders below $99, shipping fees will be calculated at checkout based on your location and selected shipping method.
Orders are usually processed within 2–5 business days.
Once shipped, delivery typically takes 7–15 business days depending on your location and shipping method.
You will receive tracking information once your order has been dispatched.
Each TAOVIA piece is individually crafted, so slight variations in texture, engraving, color, or finish may occur.
These subtle differences are part of the handmade character of each creation and reflect the human touch behind the craftsmanship.
Avoid prolonged exposure to water, perfume, chemicals, and cosmetics.
Remove jewelry before swimming, bathing, or exercising.
Store your piece in a dry place when not wearing it.
Clean gently with a soft, non-abrasive cloth.
After you complete your purchase, you will receive an email confirmation with shipping information. You can enter your tracking number here.
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